Store Policies

Below you’ll find our store policies on refunds & returns, shipping, privacy, and terms of service.

Refunds & Returns Policy

At Proudly Bound, every edition we produce is limited and created for collectors. Because of this, all sales are final — we do not accept returns for change of mind or general dissatisfaction.

Damaged or Defective Items

If your book arrives damaged or has a manufacturing defect:

• Contact us within 14 days of delivery at info@proudlybound.com.
• Include your order number and photos showing the damage or defect.
• Depending on stock availability, we will:
  • Send a replacement copy at no cost, or
  • Issue a full refund if a replacement is not available.

Shipping Errors

If you receive the wrong book, contact us immediately. We will cover return shipping and send the correct item.

Condition for Returns

To be eligible for a replacement or refund:

• The book must be returned in the same condition it was received, aside from the reported damage/defect.
• We do not accept returns for books that show signs of handling or wear unrelated to the reported issue.

Exclusions

• Buyer’s remorse or “changed my mind” purchases.
• Books returned with new damage or wear not present on delivery.
• Discounted or sale items.

Refund Processing

• Approved refunds are issued to the original payment method.
• Processing time may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged in transit, or shipped in error.

Shipping Policy

Processing Time

• Orders are typically processed and shipped within 3–5 business days of purchase.
• Pre-orders will ship according to the timeline on the product page.

Domestic Shipping (United States)

• Orders are shipped with USPS or UPS, with tracking provided.
• Transit times usually range from 2–7 business days after dispatch.
• You will receive a confirmation email with tracking details once your order ships.

International Shipping (Canada & United Kingdom)

We currently ship internationally to Canada and the United Kingdom.

• Orders are shipped via USPS or UPS with tracking.
• Delivery times vary by destination and customs clearance, typically 7–21 business days.
• Duties, VAT, and Import Fees: International shipments may be subject to customs duties, VAT, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not collected at checkout.
• Tracking details will be provided when your order ships.

Shipping Issues

• Proudly Bound is not responsible for delays caused by carriers, weather, or customs.
• If your package is lost or damaged in transit, email info@proudlybound.com and we will assist.

Privacy Policy

Effective Date: October 1, 2024

At Proudly Bound, your privacy matters. This is what personal data we collect, how we use it, and your rights regarding that data.

What Personal Data We Collect

• Personal Information: Name, email, billing and shipping address, phone, payment details.
• Order Data: Purchases and order history.
• Technical Data: IP address, browser type, cookies, and analytics data.

Why We Collect It

• To process and deliver your orders.
• To communicate with you about your purchase and account.
• To improve our website and services.
• To comply with legal and tax obligations.

Cookies & Analytics

Cookies support checkout, login, and personalization. We use Google Analytics to understand site usage. You can opt out via the
Google Analytics opt-out page.

Sharing of Data

We share data only with trusted third parties necessary to complete your order:

• Payment Processors (e.g., PayPal, Stripe).
• Shipping Providers (to deliver your order).
• Analytics Providers (Google Analytics).

We do not sell or rent your personal information.

Data Retention

• Order information: Retained for 7 years for tax and accounting purposes.
• Customer accounts: Retained until deleted by the customer.
• Contact form submissions: Retained up to 6 months for customer service.

Your Rights

You may request an exported copy of the personal data we hold about you, and correction or deletion of your data (except where we must retain information to meet legal requirements).

Security

We use SSL encryption, secure servers, and internal practices to protect your data. In the event of a data breach, we will notify affected users and comply with applicable laws.

Terms of Service

Pricing & Payment

• All prices are listed in USD and are subject to change without notice.
• Payments are processed securely through Stripe or PayPal.

Order Fulfillment

• We reserve the right to cancel or refuse any order at our discretion.
• Pre-order timelines are estimates and may be subject to production or shipping delays.

Shipping & Delivery

• Orders ship to the address provided at checkout; please ensure it is accurate.
• Once an order is handed to the carrier, responsibility for delivery passes to the carrier.

Returns & Refunds

All sales are final unless the product is damaged, defective, or shipped in error. See our Refunds & Returns Policy for details.

Intellectual Property

All content on this website, including designs, images, and text, is the property of Proudly Bound or its licensors. You may not reproduce, distribute, or resell any materials without prior written consent.

Limitation of Liability

Proudly Bound is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability shall not exceed the purchase price of the item in question.

Governing Law

These Terms are governed by the laws of the State of North Carolina, USA.

Contact

If you have questions about any of these policies, reach out:

Proudly Bound
Email: info@proudlybound.com